"I Now Run A Retail Regional Business With ProPrompt Agents"
Running a retail region sounds simple until you’re actually doing it. In reality, it feels like juggling five problems at once and being told they’re all urgent. I’m hiring. I’m onboarding. I’m dealing with customer complaints that have already escalated before they reach me. I’m rolling out campaigns from head office. And on top of all that, I’m expected to know exactly how every store in my region is performing at any given moment.
For a long time, it was overwhelming. Not because I didn’t know my job, but because everything competed for attention. You’re constantly switching context. One minute it’s staffing gaps. The next it’s training. Then it’s an angry customer email that needs a careful response. Then someone asks why Store 14 is down year on year. By the end of the day, it feels like you’ve been busy without actually moving anything forward.
That changed once I started running things with ProPrompt agents.
For the first time, it feels like I have backup.
Kai helps me work out where to hire from when I’ve got gaps to fill. I don’t guess. I don’t rely on outdated assumptions. I ask where the strongest talent pools are right now, and I make decisions faster because they’re based on reality, not instinct.
Ruby stepped in where onboarding used to fall apart. Instead of every store doing its own version of “training,” I now have clear onboarding packs that actually help people settle in faster. New hires stop feeling lost. Managers stop improvising. Everyone gets up to speed quicker, and it shows on the floor.
Nova handles the hardest part of the job, customer complaints. Not the easy ones, the messy ones. The emotional emails. The situations where the wrong wording makes things worse. I use Nova to shape responses that sound human, calm, and respectful without backing us into a corner. Customers feel heard, and issues de-escalate instead of dragging on.
Sienna helps me adapt campaigns locally. Head office sends material that looks good on paper, but doesn’t always land in every market. Instead of copy-pasting and hoping for the best, I shape campaigns so they actually fit the local audience. The message stays on brand, but it makes sense to the people we’re trying to reach.
And Jaxson gives me visibility I never had before. I can see which stores are performing well, which ones are struggling, and why. Not just the numbers, but the patterns behind them. Staffing issues. Training gaps. Local factors that explain what’s really going on. That changes the conversation from “why are you down?” to “here’s what we fix next.”
The biggest difference is how calm the job feels now. I’m still busy. The pressure hasn’t disappeared. But I’m not reacting all day. I’m making decisions with context. I’m staying ahead of problems instead of chasing them.
I’m not running a region by myself anymore. I’m running it with support that actually understands the work. ProPrompt didn’t give me more tasks to manage. It took weight off my shoulders.