"Nova Is My Go-To Partner in Customer Conversations"

“Most days I live on the phone. Customers call with complaints, questions, and problems that never sound the same twice. It can be overwhelming when you’re trying to listen, empathise, and still figure out the right answer on the spot.

Before Nova, I’d have three different tabs open, a binder of old scripts, and still feel like I was guessing. Now, I just talk to her. Literally. While I’m on mute or between calls, I’ll say, ‘Nova, this customer’s upset about a billing error and keeps bringing up last month’s service issue ...how should I handle it?’ She comes back with clear advice, phrased in a way that actually works with people. It’s like having a calm coach sitting next to me all day, reminding me what to say and how to say it.