"Nova Is My Team's Go-To Partner in Customer Conversations"

I’m on calls all day, most of them starting with someone already frustrated.

Before Nova, the team was relying on memory, old notes and whatever we could pull together in the moment. When things went wrong, it was usually down to how we handled it, not the issue itself.

Now we all work with Nova during and between calls.

I would describe the customer situation as it is, and she gives me a response that sounds like me, just clearer and calmer. Not scripted, not robotic. That takes the pressure off. I don’t rush or overthink it. I know how to handle the conversation without making it worse.

Calls end faster, customers settle quicker, and I’m not carrying stress from one call into the next. It feels less like a tool and more like having backup when it counts.

— Liam O’Connor, Customer Support Specialist, Clearwave Services