“These Agents Took the Chaos Out of Customer Service And Stopped Us From Playing Catch-Up on Mondays”

“I’ve been in customer service long enough to know that no tool is a magic fix. We’ve tried scripts, macros, templates, you name it. Mondays were still brutal. We’d open the inbox after the weekend and it felt like standing in front of a tidal wave. I honestly didn’t think Nova would be much different.

But the first week we had her running, I noticed something: the usual pile wasn’t so terrifying. Nova handled the routine questions, drafted replies that actually sounded human, and left us to deal with the tricky stuff. For once, my team wasn’t already defeated before the day started.

Customers are getting faster responses, my people aren’t burning out, and I can finally breathe. After years of doing this the hard way, I didn’t expect the relief to feel this big.”